Fair Cancellation Fees (Excluding Peak Periods)

In case you cancel your trip, the following charges will be applied:

From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.

35% of the tour price if you cancel 60–31 days before arrival.

50% of the tour price if you cancel 30–15 days before arrival.

100% of the tour price if you cancel 14–1 days before arrival.

Additionally, airlines charge their fees, which are subject to the airlines’ terms and conditions, and there is also a 5% bank fee on refunds. The cancellation policy may vary significantly for groups or unique itineraries.

Fair Cancellation Fees for Christmas, New Year, and Easter Vacation

In case you cancel your trip, the following charges will be applied:

From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.

50% of the tour price if you cancel 60–31 days before arrival.

75% of the tour price if you cancel 30–15 days before arrival.

100% of the tour price if you cancel 14–1 days before arrival.

Additionally, airlines charge their fees, which are subject to the airlines’ terms and conditions, and there is also a 5% bank fee on refunds. The cancellation policy may vary significantly for groups or unique itineraries.

Refunds

If you need a refund, we’ll send it back using the same method that was used for the original payment. If you don’t show up for your reservation, we won’t be able to give you a refund. We also deduct a 5% bank fee from all refunds.

Force Majeure

Here at New Belquis Tours, we prioritize your well-being and safety above all else, and for that reason, we have adapted our cancellation policy to reflect our values. We offer a very flexible cancellation policy in case the government or the airline issues a NOT TO TRAVEL warning to the designated destination. In the event of this happening, we will refund you the amount paid for the tour package, or in some cases, your payment will be available as future travel credit and a travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked. Reservations will be adjusted to reflect these travel credits automatically. Only flight cancellation/changing fees are charged, according to the airline’s terms and conditions, and bank surcharge fees are applied to the deposit amount paid.

Accommodation

Prices are for two people sharing a room. Single rooms are available for an extra cost. We choose hotels based on their quality.

Flights

1. Domestic Flights: The price we quote is an average and the timing is approximate. Changes to your flight may result in changes to the price.

2. International Flights: We offer good rates from your home country to your desired destination.

Egypt-Specific Travel Policies

In the event that an official Travel Alert is issued for Egypt by relevant governmental authorities, the following protections will be activated for all eligible bookings:

Free Cancellation: Travelers may cancel their reservation without incurring standard cancellation fees.

Flexible Rescheduling: Travelers are permitted to amend their travel dates to a future period, subject to availability.

Price Guarantee: The original promotional rate will be honored for rescheduled bookings, protecting travelers against seasonal price fluctuations.

Responsibility

We’re not responsible for any problems caused by things outside our control, like weather, wars, or changes made by hotels or airlines. We don’t cover any extra costs because of these issues.

Special Requests Policy

At New Belquis Tours, we want to make your experience special and enjoyable. If you have any special requests, please let us know when you make your booking. We’ll do our best to accommodate them, but we can’t guarantee that all requests can be fulfilled, including pre-bookable seats.

While we will make every effort to note and pass on your special requests to our suppliers, it’s important to understand that these requests are not guaranteed to be fulfilled. We won’t be able to specifically notify you if a request cannot be met.

Please remember that our standard services and facilities are not conditional on any special requests. We’re here to provide you with a great experience, and we’ll always go the extra mile to make it memorable for you.

Children Policy (A Child Shares Parents’ Room)

• Policy 1: For packages, Nile cruises, and hotels

Under 2 years old: Free of charge
Under 6 years old: 25% of the total tour cost of an adult individual
Under 12 years old: 50% of the total tour cost of an adult individual
All children 12 or older are considered adults.

If your tour package includes flights, an extra supplement for your child may apply. This policy is valid for a maximum of one child sharing the parents’ room.

• Policy 2: For sightseeing tours & shore excursions

Under 6 years old: Free of charge
Under 12 years old: 50% of the total tour cost of an adult individual
All children 12 or older are considered adults.

If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.

Terms of Photos’ Use

To inspire others with your experiences, we may use your visuals to potentially feature them on our website and social media accounts in the future. Thank you for being part of our travel community.

Tipping

Tipping is customary for expressing one’s satisfaction with good services rendered by staff. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

Complaints

If you have any complaints while you are on tour, please notify us immediately because most problems can be solved quickly. If you feel that your problem persists, call the customer care agent while you are still on your tour. After you return home, if you are still not satisfied with the service you received, you must write to the Customer Care Management.

General Terms of Use

A. Minors under the age of 18 shall be prohibited from registering as users of this website and are not allowed to transact or use the website.

B. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.

C. The cardholder must retain a copy of transaction records and Merchant policies and rules.

D. We accept payments online using Visa and MasterCard credit/debit cards in  USD, EUR

E.  Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.

Acceptance of the Agreement

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.