Egypt Travel FAQs

We accept credit cards, bank transfers and PayPal. We also accept cash payments at New Belquis Tours office. A deposit is required in advance, and the rest of the payment is due at the beginning of the trip.

Online card payments are accepted using Visa and Mastercard credit or debit cards in USD and EUR. Contact our team to confirm the payment arrangements for your booking.

What are the cancellation fees for Egypt tours?

Cancellation fees depend on how far in advance you cancel and whether your booking falls during Christmas, New Year or Easter. The percentages below are charged against the total tour price.

Airline cancellation fees apply according to the airline’s terms and conditions. A 5% bank fee is deducted from refunds. Different cancellation conditions may apply to group bookings or unique itineraries.

How are refunds processed, and are no-shows refundable?

Refunds are returned through the same payment method used for the original booking. A 5% bank fee is deducted from the refund.

No-shows are non-refundable.

What happens if a government or airline issues a “Do Not Travel” warning?

If a government or airline issues a “Do Not Travel” warning for your destination, our force majeure policy provides for a refund of the tour package payment or, in some cases, future travel credit.

Travel credit is provided as a voucher that can be used toward new travel services in destinations we operate. Reservations are adjusted automatically to reflect these credits.

Under this policy, only airline cancellation or change fees, according to the airline’s terms, and bank surcharges on the deposit paid apply.

How are hotel room prices calculated?

Accommodation options include Single, Double, and Triple rooms.

Hotel selection is based on quality, comfort, location, and your budget, ensuring we offer suitable options that match your preferences and budget.

We select hotels based on their quality.

Can New Belquis Tours arrange domestic and international flights?

Yes. We arrange domestic flights within Egypt and international flights from your home country to your destination.

Domestic flight prices are quoted on an average basis, and flight timings are approximate. Changes to a flight may affect the quoted price.

Can I request special arrangements for my trip?

Yes. Please tell us about any special requests when you book, including seating preferences. We will note your requests and pass them to the relevant suppliers.

Special requests, including pre-bookable seats, cannot be guaranteed. We cannot guarantee a separate notification if a request cannot be fulfilled. Standard services and facilities are not conditional on special requests.

What is the children’s policy for Egypt tour packages, Nile cruises and hotels?

The following rates apply to a maximum of one child sharing the parents’ room:

An additional supplement may apply if the package includes flights.

What is the children’s policy for sightseeing tours and shore excursions?

An additional supplement may apply if the sightseeing tour includes domestic flights or ferry travel.

Is tipping required during Egypt tours?

Tipping is customary as a way to show appreciation for good service, but it is voluntary. You may tip according to your satisfaction with the service received.

What should I do if I have a complaint during my tour?

Please notify our team immediately if you experience a problem during your tour so we can help resolve it. If the issue continues, contact your customer care agent while you are still traveling.

If you remain dissatisfied after returning home, write to our Customer Care Management with the details of your complaint.

May my travel photos be used on the website or social media?

We may feature your travel visuals on our website and social media accounts to share your experiences and inspire other travelers.

Who is responsible for problems outside the company’s control?

We are not responsible for problems caused by circumstances outside our control, including weather, wars or changes made by hotels or airlines. We do not cover additional costs caused by these circumstances.

What website and online payment terms should I know?

• When you pay online, the payment details you submit are sent directly to our payment provider through a secure connection.

• The cardholder must retain a copy of transaction records and the merchant’s policies and rules.

• Multiple transactions or bookings may appear as multiple entries on the cardholder’s monthly statement.

When do I accept the booking terms and conditions?

The company’s acceptance of your booking, subject to the booking conditions, forms the entire agreement between you and New Belquis Tours.

Payment of a deposit or final balance by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to follow them.

Ready to plan your trip? Contact New Belquis Tours to discuss your travel dates and preferred itinerary.