Terms and Conditions of Booking
1- The customer is not entitled to request any services other than those stated in the contract form. If additional services are requested (such as an internal tour, extra hotel nights, increasing the number of guests or rooms, etc.), this must be coordinated with the company and paid in full in advance if available.
2- If the company is unable to provide any paid additional tour, the full amount will be refunded to the customer.
3- If the hotel changes the price after booking, the customer has the right to cancel and receive a full refund.
4- A double room consists of two Twin beds or one King bed. A triple room consists of a King bed or Twin + extra bed or a sofa bed.
5- International check-in times are between 2:00–3:00 PM and check-out between 11:00 AM–12:00 PM. These timings are binding for both the company and the customer.
6- Early check-in or late check-out must be coordinated with the company and depends on hotel availability. Breakfast is served from 7–10 AM, dinner from 7–10 PM, and for full board bookings lunch is from 1–3 PM.
7- The hotel has been chosen and approved by the customer. No objections or refund claims are accepted after arrival.
8- Bus seating is based on booking order. The bus serves multiple hotels, so the earliest booking does not necessarily mean front seats.
9- Wearing traditional galabiyas (for men) is not allowed inside hotels or restaurants.
10- All rooms booked by the company are Standard garden-view or back-view. Sea-view or pool-view rooms require additional fees set by the hotel.
11- According to hotel policies, two Single rooms cannot be booked for two individuals without proof of relation.
12- Room allocation at the hotel is based on availability with the assistance of the company representative.
13- Birth certificates for children, ID cards for adults, and the marriage certificate must be provided.
14- Transfers cannot be canceled within 72 hours before the trip.
15- If the hotel reduces prices after booking, the discount does not apply to existing bookings.
16- If the government increases fuel prices, the customer bears the additional cost.
17- Seating train tickets for Nile Cruise trips are calculated at 750 EGP. Any price increase is charged to the customer. Train reservations are only allowed 14 days before travel.
18- Nile Cruise trips do not include mandatory tips.
19- Eid trips are booked based on the Gregorian calendar. If the Hijri date changes, the booking is changed only if approved by the hotel.
20- Cancellation Policy:
21- Cancellation fees are calculated from the total booking amount, not the paid amount.
22- Cancellation 80 days before travel: 10% deduction (administrative fees) if no services were confirmed.
A- Cancellation 30 days before travel: 20% deduction if no services were confirmed.
Cancellation 25 days before travel: 30% deduction if no extra services were paid.
B- Cancellation 15 days before travel: 20% deduction depending on confirmed services.
C- Cancellation 7 days before travel: 40% deduction.
D- Cancellation 3 days before travel: 60% deduction.
E- Cancellation within 48 hours: full amount deducted.
F- Changing the booking date means the booking cannot be canceled afterwards.
G- Cancellation on the travel day or upon arrival results in full deduction.
H- If 40 people are confirmed, a tourist bus will be used. If not, a coaster bus or Go Bus economic tickets will be booked. Transportation from the Go Bus station to the hotel is the customer’s responsibility.
I- No cancellation is allowed for bookings through ValU or bank installment plans.
J- Booking modifications depend on availability and must be done 48 hours before travel. A fee of 25 EGP per person applies.
K- Personal belongings are the full responsibility of the customer. The company is not liable for any loss.
L- Cancellations and modifications are not allowed during public holidays or official occasions.
M- Cancellations or refunds are not allowed in Ain Sokhna hotels according to their policies.
N- If the representative is late in contacting you regarding transfer times, please contact:
01122689129 – 01016774672
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